"To say that this letter is overdue is indeed and understatement. For many years now, we have appreciated your help in troubleshooting the electrical issues on board M/Y Cherish. Not only have we found you to always be very professional and knowledgeable in your field but also extremely honest and fair with your billing. The few times when you did not seem to have the answer, you would research the problem and get back to us with the explanation. We have been thankful that you have never charged us extra for any of these calls on our behalf. Also, we can remember a couple of times when you have actually stopped by the boat and have not charged for time spent. Because of your integrity and reliability, we have recommended you to many of our friends who work in the marine industry. Even though the economic times have put a squeeze on business, we know that you and your co-workers will fair well because all of you have a genuine interest in helping out your customers. Thanks again for all your assistance throughout the years."
Captains Michael Roden and Marsha Coates M/Y Cherish